[Resolved]  IFB Industries — ifb aqua senorita washing machine repair is pending from more than a week

Address:	Bangalore, Karnataka, 560048
Website:	www.ifbappliances.com

I have been using ifb aqua senorita washing machine since may 2012. I have got a problem for the first time on 21st aug 2017. I have registered a complaint ([protected]) on 22nd aug morning. I was very happy that the technician arrived my home in the afternoon. He checked and told me that the problem is with the pcb board. He also said that will arrive by 23rd aug morning if i could get the board from ifb store. He didn't turn up and i called him back on 24th aug. He mentioned that we got the board and another technician will visit the house today. I kept calling him and he was keep on telling me that will come in another 1 hour and this continued till evening 7pm and at last he told we can't come today and also tomorrow being ganesh chathurthi, we can come only on 26th aug. I kept calling them for every hour and finally technician arrived my house at 6:30pm. This time the technician replaced pcb board and still the problem persists. He then fixed back my old pcb board and told me that the problem is not with pcb board, the actual problem is with the motor and it is out of office hours and can't get it today, but for sure i'll consult the store on monday 28th aug morning and will visit the house and fix the issue. Since morning i called him and got a response from him that the store is not ready to give the motor to him and told him to attend some other complaints as a priority. He mentioned me to contact so called manager shabareesh ([protected]). Meanwhile i also called customer care multiple times and at last got shabareesh and nirmala contact numbers. Nirmala didn't pick my calls, shabareesh doesn't even have patience to listen to my issue and responded that he'll get back in 5 minutes, but smartly he didn't turn up. He is not even picking my calls.
I have no other option rather than calling customer care again and rewind my issue to them, this time they connected me to mr. Ali khan as a escalation contact and he assured me that will call back in an hour, but to my unfortune he didn't turn up as well. We can understand from this experience that how irresponsible, unskilled technicians and management ifb is equipped with. I am approaching consumer complaints here for the issue resolution.