[Resolved] IFB Industries — Ifb digital 6kg washing machine | |||
I have purchased ifb front load digital ex 6kg washing machine in 2008. Recently in 2017, we have changed the drum and belt. Approximately spent 5000/-. Now again, pcb board has gone bad. When i have raised service request, the ifb executive has checked the machine and says that the model is stopped and this model's spare parts were not in production. Now instead of spending 3-4k rupees, i have to buy new washing machine because of spare parts were not available.in such a case how he has give the drum for the same model. Now i have lost 5k in few months (Drum replacement). Ifb is not even providing minimum of 10 years post purchase service/spares support which is very pathetic. Was this information helpful? | |||
Aug 1, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Jun 16, 2017 IFB Industries Customer Care's response Dear Sir, Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Jun 21, 2017 IFB Industries Customer Care's response Dear Sir, As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same. Alternatively you can visit our website http://www.ifbappliances.com/exchange.html for more details. Regards, IFB APPLIANCES Verified Support Jul 01, 2017 IFB Industries Customer Care's response Dear Sir, Hope your issue has been resolved. Do write to us if you require further assistance. Regards, IFB APPLIANCES | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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