[Resolved]  IFB Industries — ifb digital 7kg

Address:	Dakshina Kannada, Karnataka, 574164
Website:	www.ifbappliances.com

I have a ifb washing machine bought 6 years back. When i got it i was promised 10 years spares part support guaranty and have it on the warranty booklet. It suddenly stopped working and when contacting the customer care they sent service person who told the board needs to be changed. He came at 8.30pm and tried something with the washing machine which blew the fuse of the whole building. The complaint number given on june 13 2017 is [protected]. It's been more than 2 months now. I haven't received any replies for the numerous mails that i sent to ifb. No reply to calls to customer care. The manager in mangalore mr. Ashraf mohammed and service person mr. Bhaskar are careless and have told me they can't fix the machine. When i told them about the 10 years guarantee on spare parts availability they told we can't do it you do whatever you want. I[censored] want complaint about us to customer care. I have tried calling customer care numerous times but mr ashraf and bhaskar keep closing my complaints without clearing the issue. I have registered number of times. Now when i call customer care they tell me complaint number older than 60 days is not valid