[Resolved]  IFB Industries — Ifb fridge

Address:625016

I bought a 400lt ifb fridge and from 15 th the fridge was not working. I complained to the toll number and got a message of ticket number [protected]. Today i called the local number and a executive named ramakrishnan, committed me to attend by 3pm. When i called him by 3pm he said another time of 4.30pm. When i called him by 4.30pm he didnt attended my call. Five times i called him he was not attending the call.
Then i called one mr vinoth and he made a conference call with ramakrishnan. This time ramakrishnan said he is on the way and said he never committed 3pm and said unsatisfactory words which irritated me.
The same fridge was once not attended for 20 days once[earliar]. When firidge was not working, hope the ifb should know what are all the issues will arise to store the vegetables, milk etc.
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Sep 29, 2016
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2016
IFB Industries Customer Care's response
Dear  Madhan,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team
Verified Support
Aug 24, 2016
IFB Industries Customer Care's response
Dear Madhan,

We regret the inconvenience caused. This is to kindly inform you that we have been trying to reach you on the above given number to get an appointment for our technician to help fix your machine but have been unable to. Kindly provide us with the best day/time to your convenience and we will send our technician to resolve your issue. Once again we regret the inconvenience caused and assure you our best services.

For any assistance related to our Products & Services please call us on [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com.  Alternatively you can email us at [protected]@ifbglobal.com and we will try our best to meet your expectations.
 
IFB Team
 
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