[Resolved] IFB Industries — Ifb Washer dryer

deepa ganapathy

May 20, 2023

Address:

IFB Industries Limited - IFB Point Banaswadi 1st, Fire Station, main, Dodda Banaswadi Main Rd, opp. Banaswadi, Balaji Layout, OMBR Layout, Banaswadi,

We visited ifb point Kammanahalli on 1st April 2023, the sales executive Manu recommended to buy washer dryer model executive zxs 8.5kg which costed 59831/-
This turned out to be one of the most faulty machine one can think of.
The washing and drying time is 8hrs. All the clothes are getting damaged. Track pants come out wrinkled logos on the track pants are peeled off. All the clothes are damaged.
Dryer is not effective.

Three technicians visited to check the machine but they couldn’t find an answer to this problem.

We have been following up with the sales executive and customer care to no avail.
Rakshit from RP services Sanjaynagar went on making commitments that they will look into this.

Followed up with Santosh IFB executive, Anmol IFB service executive area manager, Manu sales representative from Kammanahalli and Rakshit from RP services.
The entire team is callous does not answer the
Call.

This is a brand new machine which is faulty and IFB has no answer.

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Jun 29, 2023

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 22, 2023

IFB Industries Customer Care's response Dear Deepa ganapathy,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.
Regards
IFB APPLIANCES