[Resolved]  IFB Industries — ifb washing machine elena dx

Address:110032

My machine was giving problems for the last one year. The problem was that elcb of the house would go off. I would complain and the technician will come and do some repair, it will work for few days then the same problem will arise. The technician told me that the taping of the wire goes loose and it touches the body of machine hence the problem.
Other technician told me that because you use your machine on generator hence the problem.
In sep 17 the same problem, techinicain came changed the whole wiring but still the problem then he sai that the machine will be sent to okhla factory for repair. They took the machine. After 15 days machine was sent back. Now it is lying idle beacuse the technician has not turned up to attach inlet and outlet pipes.
So since 8th sep the machine is down
Complaint no. Is [protected].
The local person of service centre mr. Raman is not picking the phone.
The technician dharmender sahoo is not coming.
Other trechnicians are also not attending till mr raman tells them.
Should i send the machine back to ifb since i am not able to use the machine.
Very sorry

Can anybody with backbone help to resolve

Cordially,
Renu regal
[protected]
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Nov 9, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Oct 06, 2017
IFB Industries Customer Care's response
Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Oct 07, 2017
IFB Industries Customer Care's response
Dear Sir,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES
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