[Resolved] IFB Industries — Incompetent amc service

[Resolved] IFB Industries — Incompetent amc service - unresponsive complaint redressal

M Manidipa Ghosh from Kolkata, West Bengal

Our machine was working fine till in 20th july 2016 we went for the amc. The technician, seemingly untrained and incompetent, did some 'servicing' to the machine after which we had to register 3 complaints with about 20 days for machine breakdown.In spite of repeatedly and categorically requesting the customer care for a better technician, they kept sending the same technician and he is making the machine progressively worse. Why does ifb offer an amc if they cannot employ competent technicians? Customer code 694382 Last complaint no [protected] Amc no 5223 Was this information helpful? No (0) Yes (0)
Sep 18, 2016 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Aug 09, 2016 Updated by Manidipa Ghosh The same technician was sent again Again the machine is not working. Made yet another complaint. The new complaint no 3141841 Verified Support Aug 11, 2016 IFB Industries Customer Care's response Dear Manidipa, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team Verified Support Aug 18, 2016 IFB Industries Customer Care's response Dear Manidipa, Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team.
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