[Resolved] IFB Industries — irresponsible behaviour in attending consumer complaint by the service centre

Anishetti Ravikumar

from Manuguru, Telangana

Address:

Khammam, Andhra Pradesh, 507002

Complaint no.[protected] on 08.8.2017 for getting repair of my top load washing machine which was in amc from 11.03.2017. But unfortunately till to date i could not get it repaired further i went to the service centre personally and there i found that my amc details were not uploaded and i had messaged in whatsup the amc document. Service centre promissed that they would sent the techn., and after thorough pursue with the service centre two persons came to my home and declared that one part has to be replaced and my complaint was cancelled without assigning any reasons and again i made a complaint in online with sl no.[protected] on 23.8.2017. After that i went to the service centre again they told that their techn. Would come and attend the complaint. But till to date ie.27.8.2017 nobody came to my home for repair.
It is very negligent attitude of the service centre and i would llike proceed the consumer forum for redressal of my complaint.

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Oct 3, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

IFB Industries Customer Care's response Dear Anishetti,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Sep 02, 2017

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES