[Resolved]  IFB Industries — Issues with Repair of IFB washing machine Sonarita+ which is under AMC - 13775

Address:	Rangareddy, Andhra Pradesh, 500072
Website:	www.ifbindustries.com

This is regarding the poor customer service from IFB.
We have been repeating our complaint for the last one week and every time they promise that within one hour, IFB technician will attend your problem that never happens.

On 4-May 2017 we have lodged the complain with the below issues.
1. Front door lock is not working .
2. Timer is not working, hence the timer actions are not working properly.
3. Heavy water flow in to the drum (Which is recurring).

Upon many calls from 4 May 2017, a technician visited the home on 8 May 2017.
He checked the machine and said need to get the parts to rectify the above mentioned issues.
He said that, they will receive the stock on Tuesday 5 May 2017 and will comeback on Wednesday 6 May 2017 to repair the machine.
But this didn't happen.

Since 6 May 2017, I have been calling the customer care center and [protected] (Vikas Kukatpally Service Center Manager), [protected] .

And all were saying that a technician will visit in next few hours and this never happen so far.

And today also they promised to attend but in vain.

Please look into the issue as soon as possible as we are suffering as our machine is not working.

Please note that we have AMC-13775 and valid till 27 Mar 2018.

Please forward this mail to concerned departments who will take immediate action.

Thanks & Regards
G Ramadevi
+91 [protected]