[Resolved] IFB Industries — Microwave not working after several complaints

SulayShah

from Ahmedabad, Gujarat

Address:	380008
Website:	www.ifbappliances.com

I have made complain several times on IFB call center and they gave me local service provider number to contact.
Every time i call them they just say the technician will come today and make a false statement.
They cancelled my complaint saying i was not home but till date they dont have the repairing part with them then who they close on basis of this (IFB ticket number [protected]).
Now i have the new number but nothing has been done on it.
Last complain number is [protected].
IFB does not reply to my mail conversation as well.

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May 10, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2017

IFB Industries Customer Care's response Dear SulayShah

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Jan 12, 2017

IFB Industries Customer Care's response Dear SulayShah

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

Jan 16, 2017

Updated by SulayShah Issue has been resolved but after 1 month, didn't your SLA said 24 hours. Please improve your service and we dont have to write here every time, else no one will buy your products