[Resolved]  IFB Industries — microwave oven 20pm2s

Address:

R00020

Dear Sir,
I bought the above mentiond microwave oven in may 16. There was a defect reported in the samw on 30 Jul 17 that no heating was happening. I registered a complaint at ifb customer care against complaint no [protected]. The engineer visited on 31 Jul 17 but was not carrying any spares. The faulty components suspected were diode and capacitor. Without any solution provided he took a service charge of Rs 354, seemed like he came to take that only as was not carrying spare parts and most importantly was insisting not to take bill, but however i took a bill. The service engineer gave a time line for 01 day for availabilty of spares. Next day view non availabilty of spares a time line for 04 days was given follwed by next 02 days and then 03 days. Finally today again i got one more date after 02 days. My question is that is it so difficult to manage demands of spares and your inventory and is so much of time is required in provisioning of spare parts at service center. This kind of attitude of promptly taking service charge and delaying replacement of spares by a considerable time is NOT ACCEPTABLE. I need a solution in this regard at the earliest as i trust this company since past 20 years and i know that one ill-operated service center cannot define a company operating principles.

Regards
Lt Cdr Tushar Bahl
Mumbai