[Resolved]  IFB Industries — microwave oven - no service for 15 days since complaint registration

Address:

400101

Extremely disappointed and disgusted with the level of service ifb is offering to customers.

I have a ifb microwave 30src2 - bought directly from ifb. The machine stopped working and i raised a customer service complaint no. [protected] on 18/7/2017.

I was told by the the service center lady that someone would be attending within 24 hours - after following up twice, a technician came after 3 days and told that the touchpad needs to be replaced and it will be done within 24 hours.

Since then 12 days have passed and i have called the service center thrice and send an email to the customer service id - the answer always has been that we will revert back within 1 hour and will get the requisite parts to rectify the problem immediately. Apparently my complaint has been escalated as well.

Obvious to say no one has turned up and i have received no calls from the service center as well.

I can guarantee you that i will not recommend any one to buy ifb products and i will be posting this in social media to let general folks know of the appalling level of service you have.

- sandip sengupta