[Resolved]  IFB Industries — Neglecting complaints of IFB Washing machine under AMC

Address:

Chalakudy, Cochin, Kerala

Hi,

I was under AMC period till 2nd January 2023. I was regularly complaining about the jerking/shivering of machine even after replacing the shock absorbers and sound from water injector. Due to the negligence from service center employee it was not addressed. He was examined the machine under AMC period and but could not find any faults. Due to this I dropped the plan of continuing AMC.

Now I heard a sound while spinning the drum. I asked the service center to get the AMC from 21.03.2023. The same technician came and examined and suggested replacement of drum. It will cost Rs:6500.
He again asked me to take AMC since I was not informed the service center about the complaint but only about AMC. He even told about that he cannot guarantee since i am not willing to take AMC.

I need a proper explanation why the service person neglecting my warnings under AMC. This cost me 6500 rupees since it is out of AMC for a month.