[Resolved] IFB Industries — Neptune dx dishwasher out of order | |||||
My ID No: 3534329 The Neptune DX machine was not working and was showing F5 error from 2.4.2016. Immediately i spoke to helpline people and they booked the complaint vide ticket No, [protected] on 2.4.2016 But to my surprise upto 5.4.2016 nobody turned up to attend the fault or no calls.Again I have contacted the customer care number and as per suggestion i contacted the franchisee service centre MSK Associated Pondicherry in their land line no [protected].Since I have not received proper responsible reply, as suggested by your customer care executives i was trying to contact Mr.Shankar and also Mr.Praveen the Pondicherry area representative of IFB and my calls went unattended.Hence, on the same, i went to franchisee owner and informed him about the complaint. He said he will technicians on 6.4.2016. After my repeated calls, the two technicians came to my residence and opened the machine and closed it and started moving. When I asked about the problem, they replied, you contact our Manager. The same day(6.4.2016) I went to the franchaisee office and met the person in charge.He said, since his accountant gone on leave for his marriage, he could not do anything till 25th April.I pleaded to him. it is difficult to wait upto 25th.Then he said, I have to spend more than Rs.6000 and after my agreeing, he will try to close the issue as early as possible. From the day onwards, i am running pillar to post, contacting customercare, your Area reps and also visited the franchisee office but all my efforts went in air and no body is bothered to respond. Even I have sent two mails to your customer e mail ID. But, upto today(17.4.2016) nobody bothered to attend the defect and now i am wondering what to do further. I am very sorry to record here, i never come across such irresponsible attitude of your customer care. Again when I contacted your customer care on 16th April 2016, the person attended assured me he will escalate the issue and took up the matter to the senior level and issue will be closed and issued another complaint booking ticket number [protected] But after that also, nobody contacted us and the issue is pending. Hope, at least you will take suitable action, to attend the problem in the dish washer by deputing proper technicians. Was this information helpful? | |||||
Apr 19, 2016 Complaint marked as Resolved still the issue is not solved. instead they closed the complaint booked on 2.4.2016 vide their ticket no 1102071240.When i contacted their customer support, over phone, they allotted another number saying that first complaint was closed based on the false information given by the Franchisee MSK Associates, Lawspet, Pondicherry. This is the way IFB is functioning and when i Informed IFB to their customer care by E Mail, they are yet to reply.To day is the 18th day of my dishwahser went out of order. I am running pillar to post to solve this issue. Nobody from the IFB side, to inform me what exactly is the problem and why it is delayed. Is it not the duty of seller of a product to co ordinate properly with the customer.
IFB is not following good practices to deal with the customers .
Ultimately, as customer we are the sufferers .Hope, i will get solution for this problem through Indian consumer complaints forum. Please help us to get a remedy.I sincerely hope, your forum only last resort for me to solve this. I request your active interference and instruct IFB to take suitable action immediately. IFB Industries customer support has been notified about the posted complaint. Verified Support Apr 21, 2016 IFB Industries Customer Care's response Dear Kumnar, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support Apr 23, 2016 IFB Industries Customer Care's response Dear Kumnar, Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team Verified Support Jul 05, 2016 IFB Industries Customer Care's response Dear JVSincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you. Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team | |||||
 2 Comments | |||||
Comments
Hi,
Especially for the Dish washer they do the same.
Same problem is there in Bangalore also with the Franchise.
Though they have changed the Franchise to a new one, the franchise is employing the old service people from the old Franchise and old habits of cheating does not change.
Unless the new Franchise employs new people with integrity and moral this issue is going to continue.
The Area manager also tries to down play until it is escalated.
Especially for the Dish washer they do the same.
Same problem is there in Bangalore also with the Franchise.
Though they have changed the Franchise to a new one, the franchise is employing the old service people from the old Franchise and old habits of cheating does not change.
Unless the new Franchise employs new people with integrity and moral this issue is going to continue.
The Area manager also tries to down play until it is escalated.
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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The corporate people sent a technician on 22.4.2016 after 20 days.The technician came and attended the fault.He found it is only a minor issue and made machine to run without changing any of the parts, as was talking by the franchaisee MSK Associates, Lawspet.
The ifb franchisee Mr.Krishnan, Shankar all along told us the parts electric kit and another part to be changef andvthe total cost will be around Rs
10000.even though i agree to this, they dragged the matter for 20 days.You can very well undetstand they delayed the matter with ulterior motive.This is very much evident, when another technician from IFB, sent by corporate done the job without changing any parts.The Area Manager Mr.Praveen also, I apprehend, joined with the franchisee MSK Associates.This is evident, since he has not attended any of my phone calls except the one on 22.4.2016 after IFB corporate people interfered. This, the franchisee MSK Associates has done since i have not agreed for AMC
I sincerely hope, you will understand the mental agony and waste of our time and money because of the fraudlant approach of this franchisee MSK Associates Lawspet, Pondicherry 605008(phone no [protected].)
Even though my problem in my machine is solved now, i expect and hope, the senior officials at corporate IFB will look into this matter seriously or otherwise the franchisee MSK Assiciates will put other customers also into difficulties and thereby the immage of IFB will be spoiled.
Regards
V Kumar