IFB Industries — No proper response

The service man did service thrice n he wasn't able to fix the problem. So i checked with the customer service and they are asking me to contact the same guy [protected] he doesn't know to fix yet i called him but he haven't responded it's been more than a month. I will not recommend this company.
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IFB Industries customer support has been notified about the posted complaint.
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Dear Fathima,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected], [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards
IFB APPLIANCES

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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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