[Resolved] IFB Industries — no resolution even after 120 hours of lodging a complaint. product under amc

[Resolved] IFB Industries — no resolution even after 120 hours of lodging a complaint. product under amc

S strongarm from Mumbai, Maharashtra

I have an AMC for Maxidry 550. AMC ref - D[protected]. It stopped drying clothes and the noise from the dryer was a bit louder. Complaint lodged on 9th AUG. It was half recorded as 'machine making noise' !! No resolution till date - 14th AUG - despite repeated reminders to the company customer care numbers and the dealer. Standard response each time.. will check and revert; will get it done as soon as possible !! Companies which do not publish their customer grievances number do appear to have HORRIBLE customer care - FOR SURE !! Was this information helpful? No (0) Yes (0)
Sep 20, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Aug 14, 2017 Updated by strongarm IFB has a service Agent by the name Antek Services... first they don't answer their phones / mobiles.. and if they do, they lie to the core. Since, that I started escalating the issue of not resolving the problem - they had to come on the line and whats their standard reply - 'spare part is not available' .. so funny .. I called them 20 times since morning and twice they answered and the response was - will be done as soon as possible today, latest by 3pm. And now at 5:45 pm - new story emerges that spare part is not available. AVOID this agency - ANTEK SERVICES if you see them as the service agent !!! Aug 16, 2017 Updated by strongarm Finally after umpteen follow ups ANTEK SERVICES sent two mechanics to attend to the dryer. And the problem was just a wire burnt inside - nothing else !!! This could have been easily checked and resolved the first time a mechanic came on 12th. What was all that story of spare parts not available..and all that nonsense.. Overall a BIG ZERO on the IFB for not ensuring that the complaint gets attended promptly and even a BIGGER ZERO on this service agent - ANTEK SERVICES - what a bunch of jokers they hire. Can someone please advise how to take this deficiency in services to the Consumer Court for inconvenience and mental stress caused.. So much of Jago Grahak Jago !! Verified Support Aug 17, 2017 IFB Industries Customer Care's response Dear Sir, Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Regards, IFB APPLIANCES
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Comments

dicobico

from Hyderabad, Telangana

Recently in April we had the drum & bearing problem and we have got them replaced by new drum, bearing & other accessories, now again drum is not rotating, some frictioning sounding inside .
Previous Service Agency was Jagadhamba EnterprisesChintal Hyderabad

IFB Industries Customer Care's response, Aug 17, 2017

Verified Support

Dear Sir,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

Shahbaz_Ali

from Kolkata, West Bengal

Keeping mine Dialects straight, our oven is around 3 years old and recently its sustainance is with inefficient heating capabilities, the oven has been used less frequent we haven't registered for warranty purposes, so how do i claim my faults.

IFB Industries Customer Care's response, Aug 17, 2017

Verified Support

Dear Sir,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES