[Resolved] IFB Industries — No service person to see what the problem is

soumya jojo

from Bengaluru, Karnataka

Address:

Ernakulam, Kerala, 682034

My name is Soumya Thomas, from Ernakulam Kerala. I am a government employee. I am very unhappy about ifb services. I had registered a complaint regarding my washing machine almost two months ago. I am not upset that the machine is still not working, but very much aggrieved that no service person has come to atleast see what the problem is. As my husband is a seafarer, his mobile number (registered number with you) will not be always available and hence I had given my mobile number ([protected]) instead while registering the complaint.

The worth part is that I had contact a regional service person citing the above, about 2/3 weeks back. Though the person had assured service, there was no response thereafter.

This is not expected from such a reputed company.

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Mar 17, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2016

IFB Industries Customer Care's response Dear Soumya,

Sincere apologies for the inconvenience caused to you. We are unable to find your details on the contact no. you provided

If problem still persist pl share your registered no. or complaint id.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team