[Resolved] IFB Industries — No use of warranty service. Microwave touchpad stopped working

pankajrvs

from Delhi, Delhi

Address:

Ranga Reddy, Andhra Pradesh, 500084

I have purchased IFB microwave a year back. IFB official came to give demo.. they pushed me to take two year warranty program to be safe side.. one year later touch pad stopped working.. initially few keys and then 4-5 keys stopped working.

i raised an complaint (ticket- [protected]). service center guy came and directly told whole touch pad need to be replaced( that too not in stock). he said it will be 800 cost for you as this is an external part.. what the hell is external part ???at the time of giving warranty they told all parts will be covered. touch pad is with microwave its not outside of microwave..

my feeling is IFB uses very defective peace of part which will stop working in few month...

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Nov 6, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2016

IFB Industries Customer Care's response Dear Pankajrvs,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Sep 29, 2016

Updated by pankajrvs No escalation is happening.. That guy is coming today.. i will give him 800 as we are stupid consumer who wants solution immediately . and this complain will remain un-attendend..

Thanks alot..

now onwards i wont buy IFB products

Verified Support

Oct 04, 2016

IFB Industries Customer Care's response Dear Pankajrvs,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.