[Resolved] IFB Industries — Non-attendance of service request of Washing machine

sanyogjain

from Delhi, Delhi

Address:

160062

I am facing E1 Error in my washing machine. Telephonic complaint was registered on Tuesday 1st November and Ticket number 18675635 was assigned to my complaint (through sms) with assurance that it will be attended within 24 hours. But despite of 4 days and regular follow up the complaint is not attended and i didnt recieve any call from service engineer. I have called to customer care and they provided number of service team which either were not working or non-responsive. I again called customer care to register a separate complaint for inaction and delay in attending my previous complaint but it was not honored and staight forward refused.

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Dec 12, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Nov 04, 2016

Updated by sanyogjain I am facing E1 Error in my washing machine. Telephonic complaint was registered on Tuesday 1st November and Ticket number 18675635 was assigned to my complaint (through sms) with assurance that it will be attended within 24 hours. But despite of 4 days and regular follow up the complaint is not attended and i didnt recieve any call from service engineer. I have called to customer care and they provided number of service team which either were not working or non-responsive. I again called customer care to register a separate complaint for inaction and delay in attending my previous complaint but it was not honored and staight forward refused.

Verified Support

Nov 07, 2016

IFB Industries Customer Care's response Dear Sanyogjain,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Nov 11, 2016

IFB Industries Customer Care's response Dear Sanyogjain

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.