[Resolved]  IFB Industries — Non-installation of ac in two days despite many requests

Address:	New Delhi, Delhi, 110019
Website:	www.ifbappliances.com

I bought an AC from Thukral Time center, kalkaji, New Delhi on 13/5/17 at about 12 noon. The salesman immediately called the IFB and told me that IFB installation team will contact me in an hour or so for installation of AC. I have not received any call from IFB. I contacted the call center of IFB(on [protected]) in the afternoon and I was told that there system is not working and advised me to make call after an hour or so. I again made a call to call center but there system was still not working and the call attendant noted all my details and assured me that he would forward my details to the concerned service center immediately for installation of AC and I will receive a call soon. Next morning on 14/5/17, I again made a call to call center. Mr. Raj at the call center gave me a phone number of Mr. Kailash (Manager of service center) and advised me to contact him at [protected] after 10:30 a.m. but his phone was switched-off throughout the day. I contacted the call center as well as shopkeeper several times but in vain. In the evening, I called up Mr. Narayan at [protected] who was very rude and told me to contact the shopkeeper. I had bought IFB product keeping in my the reputation of the company. I never knew that IFB is so careless and unresponsive towards their customer with such a poor service. IFB was not able to install AC in two days. Now I want IFB to take back the product and return my hard-earned money