[Resolved] IFB Industries — Non service

sanjay kochhar

from Bulandshahr, Uttar Pradesh

Address:	Nainital, Uttarakhand, 263169
Website:	IFB

I purchased washing machine tl-rdw 6.5 KG aqua in the month of may-2016. due to some problem it stopped working on 24th August, 2016. I lodged a complaint at toll free no. on 25.08.16 and compliant was registered on ticket no.18300669 allotted. But to my surprise no service agent came to check the machine. I repeatedly call at toll free no for nearly four times, last today on 04.09.2016 and each time there is response it will be attended today, but to my surprise no one has checked the machine till date.
It is very shocking a world level company has such type of after sale service and there service centers didn't attend the compliant after lodging compliant after 12 days. You are requested to look into it and resolve it immediately. my phone no. is [protected]

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Oct 16, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2016

IFB Industries Customer Care's response Dear Sanjay,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Sep 13, 2016

IFB Industries Customer Care's response Dear sanjay,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

Verified Support

Sep 13, 2016

IFB Industries Customer Care's response Dear Biswas,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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Comments

M. Biswas

from Badlapur, Maharashtra

The mechine was working during morning. Suddenly it shopped. We are not able to identify the reson for the same. Some mechnic needs to visit and inspect the reasons and take necessary action. It is very urget since the mechine is filled withs and we are not able to take away.