[Resolved] IFB Industries — Non servicing a machine under amc.

Aravind Karanth V

Address:

Bangalore, Karnataka, 560068

I had took an AMC from IFB, Since IFB does not interact directly with their customers they sent a franchisee who collected rs.3200 and handed over a 2 year AMC. Details of this has been shared with IFB Customer care.

Customer care has refused to service the machine under AMC sighting that this AMC is not valid as it is not issued by them.

I have asked the question how can a customer trust any body who comes to be AUTHORIZED. The AMC issued has perfect IFB office address. TIN and CST numbers.

Right now the machine is in breakdown status from NOV/DEC.
IFB call centers keep issuing service complaints and email response to complaints is almost nil as i have got just two replies in the entire span of 2 months of repeated reminders and calls to their call center.

How ever, i have also raised a concern that the AMC receipt has serial number and it can be traced to which franchisee (existing) old could have issued it to trace it.

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Feb 27, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2017

IFB Industries Customer Care's response Dear Aravind

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Jan 27, 2017

IFB Industries Customer Care's response Dear Mr. Aravind Karanth,

We would like to offer our deepest apologies for the trouble you had to experience with IFB. At IFB, customer satisfaction is something that we take very seriously and would never compromise under any circumstances.

As confirmed with Branch, our service engineer has identified the fault and the same can be resolved by replacing the MCU. AMC has been collected by an unauthorized service provider and hence the repairs will be done on chargeable basis. Kindly let us know if you wish to proceed with the repairs so that we can arrange for the same and resolve the issue at the earliest.

Please advice if you would be interested in proceeding with the repairs so we can send in the technician at the earliest. We deeply value your relationship with IFB and are committed to providing you with the highest level of service simply because our customers deserve the very best.

IFB TEAM