[Resolved]  IFB Industries — Not providing service even after paying the AMC

Address:	Hyderabad
Website:	www.ifbappliances.com

This is the I guess n+1th time that I have complained against the service center at Hyderabad regarding the general service which has not been provided to us for almost 1week to 10 days now.

Even after escalating this issue with the customer care department the senior management of IFB seems to be ignorant of the entire escalation process that is being followed. I am given to understand that IFB is only to make/ chase money but do not want to provide proper service even though we have taken the AMC for 2 years.

Till we took the AMC the service center people were literally harassing us by calling us 3 months in advance stating that we could renew our AMC but the moment we paid and took the AMC for 2 years, the entire attitude of your people changed, which is THEY STARTED IGNORING US and as I mentioned above, I guess your company only provides service to the customers who have either purchased the washing machine or those who have not taken the AMC.

I have called the service center Branch Manager Mr. Kishore (+[protected] several times and even on Saturday had called him and stated that one of the technician who called me on Saturday in the morning (Mr. Sudhakar Reddy - +[protected] was very rude when he said that he can come only after 4PM or so even telling Mr. Kishore that I will not be available after 2PM. Mr. Sudhakar also gave me an impression that he is going to provide the service FREE OF COST and that he can dictate terms and conditions to us.

I even sent whatsapp messages to both Mr. Kishore and the Area Manager Mr. Prem (+[protected] on Saturday stating the kind of attitude Mr. Sudhakar has and I was told by Mr. Kishore that he would initiate some action against him and also, stated that on Monday (today 8-Feb-2021) he would send a technician between 11AM and 12 noon and it is so sad that even after 12:30 PM no one is ready to attend to our request.