[Resolved] IFB Industries — Not repairing dishwasher which is in warranty period even after multiple complaints

Dr Bhawani

from Pune, Maharashtra

Address:

Hanumangarh, Rajasthan, 335513

I bought ifb dishwasher abt 6 months back. It broke down multiple times and the technician tried to repair it but all in vein.. Then he told its divisor is defective. New part will come then it will work. But from last more than one month they could not repair it. I complained multiple times on toll free and at service center also but got only assurance. Complaint numbers are your ticket no. Is 18328721. Ifb care will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no. Thanks for contacting ifb. 2nd complaint response - sorry for the inconvenience caused. An incidence e142310 has been generated in our escalation channel system.3rd complaint response - your ticket no. Is 18472892. Ifb care will get in touch with you shortly. Please call[protected]/ [protected] for updates, quoting ticket no.
Worst service of any company... Now will go to consumer court

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May 12, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2016

IFB Industries Customer Care's response Dear Bhawani,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Oct 07, 2016

IFB Industries Customer Care's response Dear Bhawani,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

Oct 07, 2016

Updated by Dr Bhawani Yeah thanks
Complaint resolved but you ifb people really needs to improve your customer care service as my complaint resolved only after written complaint on this social media forum but not by multiple complaints on tollfree and to the service managers...they are really hopeless...even they stopped picking my phone after multiple complaints. ...my complaint took almost one and half month to be solved...