IFB Industries — Order cancellation refund not processed

Address:993/29, Laxman Vihar Phase -1, Opposite Apna Enclave, Gurugram, Haryana

Hi Team,
Greetings!

This complaint is regarding an order placed on 9th April 2023 for a washing machine with model name TL-SLBS 9 KG AQUA with order # [protected].
Order was cancelled on 11th April 2023. But refund is not yet processed.
Can you please look into it.

Thanks & Regards,
Pranav
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IFB Industries customer support has been notified about the posted complaint.
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Dear Pranavag,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care numbers [protected] or [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES
Pranavag's [Complaint's author] reply, Apr 26, 2023
Hi Team,

Mobile no- 9654416681.
Have already sent mail to [email protected].
Every time, I get response from representative that they have sent mail to online team. They are waiting for response.
Haven't got any mail confirmation with screenshot that order was cancelled and refund is processed. Can you please share email confirmation of cancellation and refund. Also, how much time will it take for resolution.
Thanks
Dear Pranavag,

Hope our team got in touch with you, regarding your concern given requisite information. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care numbers [protected] or
[protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

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