Address: | Mumbai City, Maharashtra, 400007 |
Hi
i have IFB serena under AMC with local vendor suggested by IFB.
my parts are being replaced under AMC. machine is 4 years old.
do the parts get replaced with new or refurbished parts ?
there is no clarity on this anywhere. Call centre has responded saying that it should be new parts but the service vendor is disagreeing.
this has been going on for the last 2 months almost and the technicians are unable to figure out the actual problem and keep replacing parts on every visit and charging us for the same even though it is under AMC.
IFB as a brand is not something i would want to continue with if the after sales service is so horrible even in metro cities like Mumbai. we love the product but this mess for basic utility items like washing machines etc is not acceptable and we would prefer LG or someone with much better service. Was this information helpful? |
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