[Resolved]  IFB Industries — Pathetic service from ifb global mumbai

Address:

Mumbai City, Maharashtra, 400094

I shall not recommend to purchase ifb washing machine in a city like mumbai where humidity is high leading to frequent breakdowns. The service is very pathetic and there is no level in the appellate hierarchy which has enough hold on the service centres. I am using 7 kg digital washing machine and by now realized that even you complain at a higher centre, they will provide only lip service. They use the language "we shall escalate the matter". However it will end up only escalating your temper. There is no system to take the service centre to task. There is no system of satisfaction code and even if the work is not completed, the calls are closed. You appeal against this and nothing happens. You end up lodging a fresh complaint and same cycle starts.
Ticket no [protected] (Dated 24/4/16)- closed without rectification on 26/4/16. I sent sms if incomplete job. Call came and promised for prompt action. For 2 days nobody came despite "escalating the matter". Again appealed, promised for action. Nobody came for next two days. Then again i had to lodge a fresh complaint for the same. Tkt no [protected] (7/5/16). Attended on 10th. Parts procured in 3 days. Advanced payment taken for rubber parts. No service provided despite their promised daily. Escalating the matter with ifb also did not help. They even did not bother to call back the customer. Call finally partially corrected on 17/5/16 and closed without full rectification. Again called customer service but no help given.

In this era of technology every product is equal. The main criteria for purchase should be service record.