[Resolved]  IFB Industries — Pathetic service from IFB washing machine

Address:	Mumbai City, Maharashtra, 400 079
Website:	[email protected]

Our machine was in warranty till 27/1/17. No one from the company reminded us to renew the contract so it remained out of contract. On 9/6/17 the machine had a problem and we called the call center. They issued us the complaint no. [protected]. On 10th june mechanic came and informed us that some pcb (Msu card) is defective and need to be replaced. He also directed us to have an amc with the company. We paid him rs. 1250/- for pcb and rs. 2950/- for the amc. Next day i. E. On 11/6/17 when we started the machine we found the problem is not resolved. We tried to book the complaint but they told us complaint is still open and some one will come by evening. We also responded in negative to the sms recieved from the company. Till next day when nobody turned up we lodged the complaint. This time i. E. On 12/6/17 they took the complaint and gave us the complaint no. [protected]. On 15/6 mechanic came and told us same card is defective and he will get an another one and replace. Today it is 19/6/17 there is no response to our problem. The worst thing is the telephone of the agency given to us. Either these phones are not working or bell is ringing and no one responding. From call center we got the no. Of one mr. Anil kumar and mrs. Prachi. Both the seniors are worst than the employees. They are also not picking up the phones. Today i rang up from another number and got mr. Anil on line. He said the part is not in stock and only be available tomorrow evening i. E. On 20/6/17. From 12 to 20, eight days have been passed and we are still struggling to get our problem resolved.
1. This means that company has cheated us by providing defective pcb at the cost of rs. 1250/-
2. Lethargic approach towards customer"s demand
3. Faulty telephone nos or poor response from attendants.

We are very much disappointed and facing problem w. R. T service. If anybody from ifb tracking this complaint, please call me on [protected]. Husain shaikh