[Resolved] IFB Industries — Poor customer services

jyotisil

from North Lakhimpur, Assam

Address:	784104
Website:	www.ifbappliances.com

My customer ID 10477938. I had service request for inlet pipe 2m and trolley for my IFB Sanorita 6.5 kg front load washing machine. It is more than a week now but no technician contacted till now. Spoke repeatedly with customer care and IFB Assam branch for no fruitful result. Whereas when directly contacted the IFB authorised dealer Tezpur Assam, he is charging more money for the service and the spare. If this service continues then after a waiting period of two to three days further, I will forced to complain through consumer grievance cell. Please do the needful...

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Oct 19, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

IFB Industries Customer Care's response Dear Jyotisil,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Sep 01, 2016

IFB Industries Customer Care's response Dear Prasanna,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

Verified Support

Sep 14, 2016

IFB Industries Customer Care's response Dear Jyotisil,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

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Comments

Indravadan_Patel

from Surat, Gujarat

Electric Heater not working rest is operational
pl send any one to attain it

Prasanna Chandresekharan Varma

from Thiruvananthapuram, Kerala

I have micro wave oven, which is not in working. I made complaint to you toll free number and your technician came, checked the product and told me its PCB has to be replaced. And today after approximately more than 4 months call came saying that my unit in non serviceable as my micro wave is more than 10 years old. PCB is not available.