[Resolved] IFB Industries — Poor Service by IFB.

ksrajan

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560103

Dishwasher not working. Logged a complaint on 11th December 2016. The Complaint Number is [protected]. in spite of repeated calls and speaking to concerned people the problem remains unattended as on 20th December 2016. As of 19th December 2016 spoke with Mr. Raghavendra at Mobile Number [protected]. He said technician Mr. Manju (Mobile [protected]) will come today by 12 Noon. The time is 2.30 PM and we are still waiting. This is very poor responsiveness and service by IFB. And none of the technicians at the IFB Franchisees know the subject (Dishwasher) either. IFB is selling the product without an effective after-sales support. Better to go for alternate brands like Siemens.

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Jan 23, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2016

IFB Industries Customer Care's response Dear ksrajan

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Dec 22, 2016

IFB Industries Customer Care's response Dear ksrajan

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Dishwasher. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue

IFB Team