[Resolved]  IFB Industries — Poor service-chat representative

Address:	534451
Website:	www.ifbindustries.com

I am writing today to complain of the poor service i received from your company on april 24, 2017. One of your representative have come to my home to repair the washing machine.
There is a basic normal complaint. He have removed the new part of the machine and replaced with an old working part and he have taken the new part with him and also he have insisted us to pay an amount of 1870 we have paid according to his forceful instructions.

I repeatedly tried to ask your representative about this, but he refused to deal with my questions and had raised his voice against us and he had left by unfixing the bolts of our washing machine. We have called and put a complaint regarding this issue. But the people of customer care was been saying that we will solve the issue. But it was been 3 long days since they told that they will solve the issue with in 12 hours

I trust this is not the way that ifb company wishes to deal with valued customers, and i have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you regarding the further matter of refunding our valuable amount or replacing with a new part.