[Resolved] IFB Industries — Prior intimation the ticket has been closed without fixing the problem

keeyrun

from Bengaluru, Karnataka

Address:

Hyderabad, Andhra Pradesh, 500055

There was problem with my washing machine, as the door was not closing even after pressing multiple times.

i have raised the request through IFB customer care, where after multiple follow up's the service center guy visited home and said that the problem is with board and the board has to be repaired, i said that the washing machine is under warranty.

he said if we purchase stabilizer from them, then they will replace the PCB board and he just took away the PCB board.

And after two days, the ticket has been closed without the intimation from my end and the behaviour of the service guy(jagadambha enterprises from CHintal Hyderbad.) is ridiculous.

after two days, the service center guy came and replaced the PCB, but am not sure wheather PCB is original or duplicate as am facing facing issues with washing machine.

Can i know the reason how ticket will be closed with out my intimation?

i want to know the PCB which was replaced is original Or duplicate?

I have raised another request to check the same, but with the other service center guys?

Thanks
kiran

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Nov 21, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Oct 18, 2016

Updated by keeyrun there was no intimation before closing the ticket and never asked about the service like whether the service is satisfactory or not??

Verified Support

Oct 19, 2016

IFB Industries Customer Care's response Dear keeyrun,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team