[Resolved] IFB Industries — Product complaint

Abhilash651

May 2, 2022

Address:

28, Golden Avenue, Opp. Bajwa hospital, Dinanagar

From the last 1 year technician unable to resolve the issue in the machine and even he is not replacing the product. The way of talking to customer by the technician is very rude and he is not picking up the phone calls.
Contact: [protected]

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Jun 11, 2022

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

May 02, 2022

Updated by Abhilash651 From the last 1 year technician unable to resolve the issue in the machine and even he is not replacing the product. The way of talking to customer by the technician is very rude and he is not picking up the phone calls.

Verified Support

May 04, 2022

IFB Industries Customer Care's response Dear Abhilash,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience.

Regards,
IFB APPLIANCES

May 05, 2022

Updated by Abhilash651 Please resolve the issue as early as possible and make the replacement of the product. I am spending ₹37000 for the washing machine but I am getting a useless product from IFB.

Verified Support

May 05, 2022

IFB Industries Customer Care's response Dear Abhilash,

Please accept our sincere apology for the difficulties. Allow us some time to get back to you with an update regarding your concern.

Regards,
IFB APPLIANCES

Verified Support

May 07, 2022

IFB Industries Customer Care's response Dear Abhilash,

We are pleased to inform you that our technician has rectified the issue, Kindly observe the machine. However, we regret to inform you that your claim for replacement of the product is not possible as per company policy. Moreover, do write us a mail at [protected]@ifbglobal.com, also you can call us on (customer care number [protected]) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.

Regards,
IFB APPLIANCES

May 09, 2022

Updated by Abhilash651 Dear sir/mam,
I am filing a complaint on 2 May but till date no solution is provided by the IFB industry regarding the washing machine.

Verified Support

May 10, 2022