[Resolved]  IFB Industries — Repair IFB washing machine - door not closing

Address:

Mumbai City, Maharashtra

To whomsoever it may concern, It's frustrating to inform that IFB services are horrible when it comes to attending Customer Complaints. From past 2 weeks our washing machine DOOR is not being closed and so we called on their customer care number for the same from past 2 weeks. Ms Yashika attended us on call and we explained her the problem apart from other problems we are facing with regards to the machine. She promised we will have some technician attending us in coming days and that we will get an sms ( within 24 hours ) with details such as Customer ID and Complain Number. Patiently we waited for the sms service, 2 weeks passed by but there was no sms or No Technician calling. Today when I again call on their registered Customer Care Number for the status of my complain I was taken aback when Ms. Emma (new attendant) informs that the complain has not been registered. No wonder Ms. Yashika did not help us with Complain number when asked several times. She excused herself saying we will get all the details through SMS. Today on further probing, I managed to get a Complain Number, when in return I asked for assurity of the sms and technician being sent for the service Ms. Emma asked me to call up this local vendor's (apparently they have a tie-up) and check for the status of technician. This is really ridiculous. I do not understand what are these Customer Care services for when they cannot take any action against providing a Complaint Number. Badly need to improve services in order to sustain competition in market. Hope this writing will make some meaning and have action taken further. Reply awaited.