Address: | 560036 | Website: | www.ifbindustries.com |
Hi Team, I need the compensation on my AMC contract with IFB, where I have not getting any proper support on all reported problem almost 4 months back issue reported, still solution has been not given. as per the SLA for AMC contract, two working day's to address the issue, but when problem reported with call center, problem looked after 40 day's, which is not acceptable . when you not have time to address the all the customer call in time, please don't get the AMC signed with customer.i am giving Same complaint repeatedly but still issue not resolved. Service engineer visits after 4 to 5 times calling to customer care just he will visit and again i will come like that he will tell and complaint will closed with out resolving the Issue...same thing repeatedly happening because it is under AMC...i think AMC complaints will not attend properly it seems... Was this information helpful? |
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