[Resolved]  IFB Industries — return back ifb w/m tl 7 kg tl-sdg aqua s silver 53/63

Address:	400060
Website:	www.ifbappliances.com

Reminder ii no responce / complaint not registered till date

Sub : return back ifb w/m tl 7 kg tl-sdg aqua s silver 53/63

Ref : invcoice no sla[protected] dtd 15/08/2017, croma mumbai
1) mail dtd 23/08/17 2) mail dtd 24/08/17

3) reminder mail dtd 25/08/17

With ref. To above subject i purchase ifb w/m tl 7 kg tl-sdg aqua s silver 53/63 from croma mumbai 15/08/2017 with request to deliver on 17/08/17 and for installation and demo on 18/08/17. I recd delivary on 17/08/17. After number of calls to customer care ifb and customer care chroma and personally visited to croma store at goregaon for demo and installation, they forgot to take initiative for demo and installation. On 19/08/17 by evening at 06.50 pm without prior intimation, technician visited for demo and installaton and finished with in 10 minits. We found difficulty to operate the machine and installation also incomplete. At 7.15 pm, i inform to ifb customer for the same. They informed that they will arrange expert technician to for redemo and installation.
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On monday 21 remind ifb customer care for the same. They give ticket no. [protected], but they have fail to registered my complaine. On 19.08.2017. Thereafter number of called to croma store, & customer care and ifb customer support, so far no response received by me from them.

Under such circumstances, i am not interested in your product, so you please take back the same and credit my payment to my account.

So far no responce from senior manager and with service team, even after 15 days to unable to lift washing machine

Under such circumstances, poor / bad customer service and responce from croma and ifb, i am not interested in your product, so you please take back the same and credit my payment to my account on priority bassis.


From,
Pinaben parmar.
(M _ [protected]) [protected]@gmail.com