[Resolved]  IFB Industries — Rude Behavior and harassment by Ms. Hari Durga, Hyderabad

I raised a complaint on 6-Oct-2020 and on 7-Oct-2020 talked with the service center, Hyderabad to know the status of my complaint. The rep. Ms. Hari Durga was not only rude but also started asking as to why she needs to send a technician even after telling her multiple times that it was a general service that needs to be done and also, we have an AMC.

Even after giving the ticket #, she refused by saying that it was a wrong ticket # and said that we have not even registered a complaint. She didn't even tell her name initially but when I insisted she told me her name. Also, when I asked if I can talk with her manager, she said that he was not in the office but I could hear from the background someone asking her to give an excuse by saying that the manager is not in the office.

I feel so insulted and humiliated by these people and as this is not the first time we are being treated like this by this service center people, even after paying the AMC for 2 years, I am given to understand that IFB IS ONLY LOOKING TO EARN MONEY AND DON'T WANT TO PROVIDE PROPER SERVICE TO THE CUSTOMERS AND EVEN WANT TO INSULT AND HUMILIATE the customers by talking so rudely.

I want strict action to be taken against this rep. Ms. Hari Durga from Hyd. service center or else I will definitely file an FIR for discrimination and humiliating me with the Police as well as for cheating me by not accepting my request. I will also post it on FB and other media stating that IFB is only looking to make money as if they are providing service free of cost but earning a lot of money by indulging in these kinds of behavior.