[Resolved] IFB Industries — Senorita plus vx

MadhavaReddyM

from Bangalore, Karnataka

Address:	Bangalore, Karnataka, 560037
Website:	www.ifbindustries.com

I have Senorita Plus VX purchased last month Dec 05, 3015 . Such a latest model and 4D washing advanced feature etc. While purchasing shop guy suggested this is very good model. I spent almost 34k. Not even a month . Since beginning washing machine has problem. Door is not at working properly. "Door works whenever it wants". It wont get locked so easily and wont get opened easily. After washing clothes, I had to wait depending on door mercy when it gets opened. After that i have to use clothes. I raised complaint before 2 days back. No one called yet. Not even communicated atleast message like complaint number to mobile. Almost called customer care 6 times. They pretend that they working seriously on the issue. But like wise days are passing. Complaint No : [protected] Mobile : [protected]

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Mar 16, 2017

Complaint marked as Resolved

Jan 08, 2016

Updated by MadhavaReddyM I purchased this model on Dec 05, 2015

Verified Support

Jan 10, 2016

IFB Industries Customer Care's response Dear Madhav,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

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Comments

MadhavaReddyM

from Bangalore, Karnataka

Issue is been resolved and happy that an expert from IFb visited and resolved . Also gave very good suggestions on usage.
My request to IFB management is please kindly notify the customers regarding complaint details and date of Technician visit. Just simply registering complaint and routing to your service centres is not sufficient. Please update the customers with message regarding complaint number and when the technician going to visit etc.