[Resolved] IFB Industries — Serena deluxe 7kg

PGLakshman Raj

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 6000002
Website:	[email protected]

I bought ifb serena washing machine the quality of the product is not good, with in 4 years drum noice and not drying the technician come and open the cabinet the screw head is rust and in the soaptray box this is u r product, previous iam using superemo delux is very good machine somany year and durable nearly 12 to 14 years under Amc after i exchange a serena delux is not good .can u exchange ? our customer PG LakshmanRaj, mobile [protected], land line Res[protected], Wallajah Road, near Mount Road, Chennai-6000002

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Feb 13, 2017

Complaint marked as Resolved

what happend my complaint serena vx washing machine? for the past 3 months my washing machine problem one time they change drum after they changed suspension after water leaking, bearing noise problem till the technicians 5 members attend the washing machine and last week technician come to my house the rubber is damaged so the water leaking and cost of the rubber payable why should i pay the technicians damaged the rubber in front of the mouth and he used the tester screwdriver, today the franchise in mylapore call me attend my wahsing machine and change the rubber and bearing, i say iam not given money for rubber it is your mistake you only change the front rubber mouth do kindly change your responsiblility.

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2016

IFB Industries Customer Care's response Dear PGLakshman

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Dec 12, 2016

IFB Industries Customer Care's response Dear PGLakshman

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

Jan 05, 2017

Updated by PGLakshman Raj sir your technician come and change the drum first 3 days sound while using after 4 days no noice but till noice is coming, what is the service?your product is not good quality.
dryer is not good while half load is good drying, till problem?

Jan 06, 2017

Updated by PGLakshman Raj till no response today the serena vx more sound and drying time more vibrations
recently you change the drum the problem is same what is your product ?
please change the washing machine, otherwise i will take action

Jan 30, 2017

Updated by PGLakshman Raj on the day till some problem like drying not proper sometimes noise drum while runing some times vibration is more, once u replace drum, suspension, bearing that problem cannot slove, so what is the use quality is very poor better u change my washing is better everytime the technicians come and open washingmachine and closed all the thread is weak and not strengthening better u change washing machine better

Feb 10, 2017

Updated by PGLakshman Raj still your not rectified my washing for the past 3 months technicians come and change the drum, bearing, suspension and after recent rubber problem some hole inside the technician told and you pay the amount for front rubber mouth and i told your are opening so many times in the screwdriver so you only damaged the front rubber, and dryer problem too much trouble in the washing machine so kindly do good experienced serviced person in the headoffice

Mar 17, 2017

Updated by PGLakshman Raj till your are not attend the washing machine, and my complaint 15 should be cancelled why
after 25 days back the tech will attend washing machine the tech told to change six spares tomorrow we change till no one has come so what is the service my washing machine in AMC
washing machine fault that time i using water is not drying and finished and open the door all the water will fell down in the floor after mother and sister clean the room 5 times after i not using the washing machine nearly 25days do needful service