[Resolved] IFB Industries — service issues of washing machine | |||
I've been using a senator dx model washing machine for the past 9 years. In february 2017 owing to technical issues we've had to change parts to the tune of 5000 rs. Ever since, the machine displays an error message e7. Repeated visits by the service engineer has failed to rectify this problem. The machine resumes its cycle if i power it off and then switch it back on again. But recently even that failed to work. I had to eventually open the door, in the process my entire kitchen got flooded. There seems to be no solution. I would humbly request someone to come up with an idea to put a stop to this inconvenience. My latest ticket no. Is [protected] Regards, Bindu abraham Was this information helpful? | |||
Oct 2, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Aug 21, 2017 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Aug 23, 2017 IFB Industries Customer Care's response Dear Sir, Hope your issue has been resolved. Do write to us if you require any further assistance. Regards, IFB APPLIANCES Verified Support Aug 24, 2017 IFB Industries Customer Care's response Dear Bindu, We regret the inconvenience caused to you. However, we apologize, we do not have spare part available to fix your washing machine as it is a non serviceable part . You can however exchange your machine at a good price by availing our exchange offer. For more details please visit our website http://www.ifbappliances.com/exchange.html Regards, IFB APPLIANCES | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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