[Resolved]  IFB Industries — service unaccomplished to the complaint no. [protected]

Address:

Nadia, West Bengal, 741245

I, anubhab ghosh, lodged a complaint on 10.07.2017 vide complaint no. [protected] for malfunctioning of my ifb washing machine (Tl sdg 7.0 kg). On 11.07.2017, one representative visited our home and after examining the machine, he informed that the display panel has to be changed. As the product is within the warranty period, he informed that he would change the display panel on the very next day i. E. On 12.07.2017. However, the same has not been replaced till date. I have contacted the said representative a no. Of times since then and in all the times he has informed that the same panel is not in the stock with them. I have also called the toll free no.[protected] and every time after listening the issue, they have told that their system is not running and they would not be able to do anything for this issue at that time.
Please look into the matter and do the needful at your end.
With regards,
Anubhab ghosh
Asstt. General manager, legal dept.
State bank of india
Mod: [protected]