[Resolved] IFB Industries — Shocking Service

AviReb

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400080
Website:	IFB

Customer ID 1679230

Ticket No [protected]: Raised a complaint on 24 Aug that washing machine ELITE is not working. Technician attended the next day and gave a list of items to be changed power board and door lock costing Rs 5200 and service charge of Rs 350. Advance of Rs 2350 was paid. The technician kept saying that the part has not arrived and after a few days stopped taking the call. On calling the service center today 1st sep, I learn that the complaint has been closed.
Kindly explain how is this possible?
A new ticket no [protected] was generated.
Question
1) What is the actual cost of the power board and door lock?
2) How long does it take to get a machine serviced?
3) Why is advance taken for parts from such a recognized global brand?

If you'll are incompetent and cannot solve the problem then kindly refund my money

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Oct 14, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2016

IFB Industries Customer Care's response Dear AviReb,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Sep 12, 2016

IFB Industries Customer Care's response Dear AviReb,

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.