IFB Industries — Supply of wrong/re-furbished product -Washing Machine

Address:

6652-10B, New Atam Nagar, St. no.2, Jassian Road, Badi Haibowal Kalan, Ludhiana

I hv purchased Top load washing machine TL-558L- 5XG AQUA vide invoice no.[protected] on 22.08.2019 of Rs.29585/-, but after installation it is found that not properly working any of its functions like Dryer, Water level and all other function. after complaining service advisor mr. puneet arora told that this machine is ok and will run like that and will not replace of reparied, so we feel badly cheated and approach the agency but nobody is ready to listen. thereafter we used machine as manual mode and found that all our cloths, shirts, paints, sweater, sockes, jackets and other valuables attire going badly damaged and again asked to agency to change the surf, but they interested to sell their product instead of resolve our problem. later on we put in OLX for sale but nobody is revert in 1 year to disposed off the said machine. Now recently we appraoched one of our well known who working in multibrand show room of home applince and after verification by service engineer told that said machine is re-furbshied and wrong product was sold to you at that time. So we again approach the IFB Ludhiana but they have again repeated the same slogan cant to do anything, you can sold as scrap. So request you to pls look into it and necessary action should be taken against the company for refund as well as or replacement of said machine.