IFB Industries — top loading washing machine not working properly.

I purchage ifb top loadind washing machine model tl-sdr, 6.5kg aqua, sr. No. 006077 from yadav electronics, rawatbhata, chittorgarh.
After purchaging, this machine does not working properly.
Following are the problems mentioned bellows.
1-cloths not clean properly, special cuf and collers.
2-durring washing black colour cloths, fine lint sticks on the cloths and removed only after 2&3 hand washing.
3-if bedsheets having embroedary or soafa covers with knitting boundary put in this machine it all get damaged and cotton threads pullout and streched.
Previsaly i complained through custmer care and 2&3 times a
Person come and without doing nothing he go back. He only says replace your detergent. I used best detergent available.
I am totaly dissatisfied from this machine. Please it may be rectified.
If any replacement option from front loading washing machine available, mention.