[Resolved] IFB Industries — very poor response towards machine breakdown | |||
I had registered a complaint over breakdown of my washing machine with call center on 18th august 2017 morning and was allotted a ticket number [protected]. I was also assured that somebody would respond to my complaint within 24 hrs. However nobody called within the stipulated time. On contacting the call centre i was amazed to hear from the call center person that 24 hrs meant 24 working hours. So callled up yet again after 72 hrs ie on 21st august. I was asked to contact the local repair centre office on [protected]. On calling up on this number, i was assured that a technician would call me very soon. However much to my inconvenience no body called up. The concerned person in the office on [protected] was not picking up the phone despite my repeated calls. I am surprised how can the company be so unprofessional. I will definitely think twice before buying any appliance from ifb Was this information helpful? | |||
Sep 24, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Aug 22, 2017 IFB Industries Customer Care's response Dear Sir/Madam, Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience Regards, IFB APPLIANCES Verified Support Aug 24, 2017 IFB Industries Customer Care's response Dear Sir/Madam, Hope your issue has been resolved. Do write to us if you require further assistance. Regards, IFB APPLIANCES | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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