[Resolved] IFB Industries — Very Poor Support | |||
I never expected such a poor support and communication from IFB. I was assuming IFB as a very big brand but still its not even given support like a local brand. Let me explain my problem in detail. My Registered Mobile : [protected] I have a raised a complaint in IFB on 16/08/2016 . Ticket no: [protected]. They said they will attend in 24 hours. But they didn't come on time. After repeated calls a person came and confirmed there was problem in drum. We will replace in two days. After a week enquired to them and they didn't give proper reply. I cald customer service and and they said me the ticket has been closed. I was shocked. Again i raised a ticket [protected] and no one came and again the ticket closed. Next time when i called i found my mobile number was wrongly updated purposely. Again i requested to change the number. In the customer care they gave the local support number [protected]. I cald them daily and they will say Engineers are busy we will get back in a day. Or they will say spare not come. I was very much irritated with these answers and again raised a complaint on 16/09/2016 8 AM, [protected]. Same answer. Engineer will come in 24 hours. Waited till lunch time and i started caling them. They said Engineers are yet to start and they will come today 5 PM. Again i cald they they said 6 PM. Again i cald them they said 7 PM. Now no one is picking the call as expected. Please fix this at the earliest or please check any refund is possible for the defect product so that i can buy some better one and get out of this headache. Was this information helpful? | |||
Oct 24, 2016 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Sep 21, 2016 IFB Industries Customer Care's response Dear Pradeep, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team Verified Support Sep 22, 2016 IFB Industries Customer Care's response Dear Dasog, Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you. Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team Verified Support Sep 23, 2016 IFB Industries Customer Care's response Dear PradeepKumar, Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team. | |||
1 Comment | |||
Comments
83%
Complaints
6868
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
View all IFB Industries contact information
replacement of part