IFB Industries — very very very poor service for washing machine. | |||||
Dear respected sir, My registered mobile num is [protected] / [protected] My mail id is [protected]@icloud.com My complain num is [protected] & my complain are door not lock. When program was start and door error are showing in display. & my 2nd complain is my duplicate body in my new machine. Dear sir, my machine is 3year old and this problem are showing in 1.5 year i told your executive customer care & service provider... He told me... I am inform from company but not reply for this. Dear sir, I registered complain in 26th july 2017. And service boy are come this day and refer for replacement parts. & he told me... Further details in call back from customer service. But not any call in 7days... & I am call from customer service he/she give me other other exicutive & manager & service providers other other numbers. And all customer service provider are told me in all day remaine for this complain for service provider last 4 day and 15-20 calls i am calling in ifb customer service center but he/she is not possitive reply. And not solve my problems and he/she is take late time for my machine repair. And calls are recieving in customer care 5 to 10 minutes. And main customer exicutives are recieving after 22-25 minutes. More time require for recieving customer's call. & day to day not true answer for repiring time & he/she told me... I am reminder & fast reply for this complain. I have 6 numbers Mehul patel/ chintan bhavsar/ shyamprasad... All sir are not receiving my call... Or not reachable numbers. Very very bad service for this in ifb service center. So i am requesting minimum time for my machine's repaire. Was this information helpful? | |||||
IFB Industries customer support has been notified about the posted complaint. | |||||
3 Comments | |||||
Comments
My complain number is [protected] do not true answer by all of these ifb members... Please na ho sake to bol do ki jyada time lagega to hum ushisab se dusre ko bol sake matlab ki bahar se karva le . ... ..roj roj esa mat sunao ki aapki complaint aage Reminder bhej dete hai this is not answer. many time told me this but abhi tak me kamse kam 30 to 40 reminder bhej chuka hu kuch solution nahi aaya hai ... So please please please try to understand
IFB Industries Customer Care's response, Aug 17, 2017
Verified Support
Dear Sir/Madam,
Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience
Regards,
IFB APPLIANCES
Dear sir Abhi tak body ka koi reply nahi aaya hai mene meri zindgi me aesa machine kabhi nahi dekha hai ... ki uska Company name or logo nikal jaye ... is pic me dekho or abhi to pura nikal ne aaya hai ... so operators are said Body warranty me nahi aati but aap jo programme hame de te ho wo ab hum kese select kare ...so please try to understand ... and please give me possitive reply ... mene aaj tak 50 se bhi jyada complain ki hai iske regarding but koi answer aaya nahi aaya hai or complain direct close ker dete hai or ab to warranty bhi khatam hone me hai 2_4 month me ... mere ko ye Mat karke do but kisi dusre garib ko esa machine mat dena ... varna vo or garib ho jayega ... Thank you Very Much For Your Week Services.
IFB Industries Customer Care's response, Dec 28, 2017
Verified Support
Dear Sir./Madam,
Hi, apologies for the delay in our response. Please give us sometime to get back to you with an update.
Regards,
IFB APPLIANCES
Hi, apologies for the delay in our response. Please give us sometime to get back to you with an update.
Regards,
IFB APPLIANCES
IFB Industries Customer Care's response, Dec 30, 2017
Verified Support
Dear Sir/Madam,
We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Washing Machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist .
Regards
IFB Appliances
We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Washing Machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist .
Regards
IFB Appliances
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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IFB APPLIANCES