[Resolved] IFB Industries — Washing machine 8kg washer 7kg dryer

Akshada khaunte

from Solapur, Maharashtra

Address:

403108

Complaint no[protected] dated 8th may 2017. The technitian attended the complain on 12th may after nearly four days. After checking the machine he said the machine requires some part replacement and he'll be back with the same, today its more than a month and no one has turned up. On 14thjune i called the customer care and revived the complaint. Today it's 7 days and so far i have not even received a call from the service centre to attend the same. Despite of calling the customer care every second day.

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Jul 31, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2017

IFB Industries Customer Care's response Dear Akshada,

Thank you for sharing details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jun 26, 2017

IFB Industries Customer Care's response Dear Akshada,

Hope your issue has been resolved. Do write to us if you require further assistance.

Regards,
IFB APPLIANCES

Jul 04, 2017

Updated by Akshada khaunte The issue is still not sorted . Technitian visited the place and said the washing machine needs to be taken to service centre as he could not rectify the error . It's been nearly two weeks and the machine still lies at my place . Horrible service support. Will never invest in IFB product nor will suggest anyone to buy IFB products.

Jul 05, 2017

Updated by Akshada khaunte Dear Customer, IFB Ticket No: [protected] has been resolved. If resolved - SMS " YES".If not - SMS " NO" to [protected] from Reg. No [protected]
Received this msg yesterday from the IFBCRM . How can the complaint get closed without resolving .

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Comments

Akshada khaunte

from Solapur, Maharashtra

The issue is still not sorted . Technitian visited the place and said the washing machine needs to be taken to service centre as he could not rectify the error . It's been nearly two weeks and the machine still lies at my place . Horrible service support. Will never invest in IFB product nor will suggest anyone to buy IFB products.