[Resolved] IFB Industries — Washing machine elena... D r sundaram...[protected]

Deivasigamani R Sundharam

from Chennai, Tamil Nadu

Address:

600061

There is water leakage from the washing machine. I have amc dt. For 2 years 31/06/2016 the service man visited after a complaint. He said the door rubber sleeve to be replaced and the amc does not cover it.
1. We were not informed at the time of amc about this, as it costs just rs. 200/- more. Why?
2. However on enquiry it was informed they are not covering rubber items why?
3. Now the sleeve to be replaced and we are informed the cost is rs. 1800/-. But on verification from your web site, we found it costs only rs. 325/-.
How we are asked to pay rs. 1800/-? Why this loot by your service agents.
4. Earlier also about 2 years before we paid rs. 850/- for this rubber sleeve.
5.

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Apr 1, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

IFB Industries Customer Care's response Dear Deivasigamani

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

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Comments

gotogian

from Lucknow, Uttar Pradesh

Machine requires change of carbon brushes on motor but service engineer telling that motor shall be replaced as per company policy, Spare carbon brushes are not given as spare .
This is too much and costly does not suit Indian customer. This is shear wastage of national money.