[Resolved] IFB Industries — Washing machine is not working since 04th November

MadhavaReddyM

from Bangalore, Karnataka

Address:	Bangalore, Karnataka, 560037
Website:	www.ifbappliances.com

I have taken IFB washing machine on December 2015. quality of product is good. Recently it got some issue with door lock and i raised complaint on 4th Nov 2016. After 2 days technician visited and has found the issue that 2 body parts of washing machine. He took those parts with him and said that within 3 days he will fix the new body parts since my washing machine is under warranty. Today is 22nd Nov 2016. No progress. Even if i call, he scolded and said as "Why you called me, i am not the responsible for your washing machine repair. If you have any problem, talk to customer care". Such a worst service. Also i got message 3 days back that my complaint is resolved. Till now there is no resolution happened. In fact technician not even visited again after that. how it got resolved i don't know. My dear IFB care, if you can manage your technicians, please continue in the market. Else request you wait for your business to get collapsed.

Ticket Number : [protected]

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Dec 25, 2016

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2016

IFB Industries Customer Care's response Dear Madhava

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team

Verified Support

Nov 24, 2016

IFB Industries Customer Care's response Dear Madhava

Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers: [protected] Other subscribers: [protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.